Shipping and Returns

Shipping Policy

Some items may ship directly from the manufacturer or distributor. We process all orders as quickly as possible to ensure minimal delay.

Please note that our inventory system may occasionally show an item as “in stock” when it is out of stock with the manufacturer or distributor. If this occurs, we’ll contact the manufacturer to obtain an estimated ship date and then reach out to you to discuss next steps.

If an item is drop-shipped, the manufacturer may change the shipping carrier at their discretion. While this is beyond our control, we will do our best to ensure you receive comparable shipping service and delivery time.

See our Tariff Policy for details on import duties.

Important: Items marked as “Delivered” by the carrier that are lost or stolen are the customer’s responsibility.

Returns Policy

You must contact us directly before returning any item.

If the product is unused and uninstalled, we can offer a refund or exchange. Returns must be initiated within 30 days of the order date (60 days for TCM-branded products). Once your return is approved, you are responsible for securely packaging and shipping the product to the provided return address.

  • Return shipping costs are the buyer’s responsibility.
  • Returns are subject to a 20% restocking fee.
  • Returned items must be in like-new condition.

Fuel System Components

We cannot accept returns on used fuel system parts, including HPFP & LPFP fuel pumps, port injection rails, and ethanol analyzer kits.

Special Order Items

Products that are built to order or custom-made cannot be canceled or returned once production begins. Examples include:

  • Clutch kits
  • Turbocharger kits
  • ApexBuilt, Evolution Racewerkes, PTB and Fabspeed products

If you are unsure whether your product qualifies as a special-order item, please contact us before ordering.

TruCrane Motorsports (TruCrane Motorsports LLC) is not responsible for any items lost or damaged during return shipping.

Cancellations

  • Orders over $1,000 paid via Shopify Pay Installments or Affirm are subject to a 3% cancellation fee due to associated processing costs. TruCrane Motorsports will cover any additional fees.
  • Orders over $2,000 paid via Shop Pay, Credit Card, or PayPal are subject to a 2% cancellation fee.

Any purchase made on our website constitutes acceptance of these policies and conditions.